Main Items
Your use of the Herfy.com website constitutes your agreement to all the terms and conditions of this current agreement. If you do not agree to them, you may not use this website.
Hervé Company or its representative or its representative in managing the site reserves the right to change or modify parts of the terms of the site or the terms of use, or to add or remove information to them if necessary, and these changes become effective when they are published on the site without prior notice.
Please review the Terms and Conditions of Use on a regular basis for any updates, and by your use of the Site after the posting of changes to these Terms and Conditions of Use you agree fully (without ignorance) to those changes.
Dealing with children under the age of 18 should be under the supervision of a parent, or a sibling or other person acting in their place, or a legal guardian. This is based on our concern for the interest of our dear customers, and the website Herfy.com has the right to cancel the account of any member who has not reached the age of 18. With a commitment to liquidate his financial accounts immediately after closing the account.
All applicable laws regulating online commerce must be adhered to.
The comments or opinions expressed on this site express the viewpoint of their author, and do not express the opinion of the company.
Privacy, data protection and user contributions
– Privacy and Data Protection:
We are committed to treating your personal information and contact addresses with strict confidentiality.
– User Contributions:
All of your contributions on the site or what you provide to us, including – but not limited to – questions, criticisms, comments and suggestions (collectively, “contributions”) become our sole and exclusive property, and in no way belong to you. In addition to the rights that apply to any type of contribution, once you share your comments or criticism with us on the site, you also grant us the right to use the name that you display that is directly related to this criticism, comment, or any other content. You do not have the right to use a fake e-mail address or claim that you are a person Post or attempt to mislead us or any third party as to the authenticity or reliability of any Submission. We may, but are not obligated to, delete or edit any Submission.
Approval of requests and secure payment
As specified on the Site, each product in your purchase order is sold by us.
Acceptance of Purchase Order The purchase order issued by you is accepted by us in the form of (an email or a call from the customer service team).
Payment is made by credit card or cash on delivery.
Cancellation of purchase order: You can cancel the purchase order immediately before the product is shipped for any reason.
Compliance with applicable laws at all times and with legislation and regulations, including – without exception – all privacy protection legislation, laws and regulations.
You have all the powers and capacity to enter into this agreement and pay the dues in accordance with the terms and conditions contained therein
If the customer purchases on behalf of a company he represents, he acknowledges that this is based on an authorization on its behalf and that it will abide by these terms of sale.
The warranty included in the product you purchased is for the companies that own the brand.
All intellectual property rights, whether registered or unregistered, in the Site, and all content information and designs contained on the Site, are our property, including but not limited to text, graphics, software, images, video and audio, and their selection and coordination, as well as all Software compilations, source codes, and major programs. All contents of the site are also protected by copyright collectively in the form of a single work in accordance with the copyright laws of the Arab Republic of Egypt and international agreements (All Rights Reserved).
If you are dissatisfied with any of the products that you purchased through the site, you can contact us via e-mail, or through our social media sites, or direct chat on the site, or call our customer service center on the line 0128888252 (+2)
When you use this website, you undertake not to do the following
Post, post comments or upload any inappropriate or prohibited content or material, including.
Publishing false information, comments, inquiries, or news that is not true in nature, inappropriate, in violation of recognized customs and traditions, racist comments, or pornographic language.
Assault another user, insult other cultures, or make any other offensive comments.
Publishing information that carries a political opinion or has content that is harmful to the public interest.
Publishing any information that is offensive to public custom, contrary to traditions and customs, or offensive to Islamic law, its provisions and principles. It is also prohibited to insult other religions.
Publishing any information that may threaten national security.
Posting any information that includes or encourages gambling.
Any dispute or claim arising out of or relating to this website shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.
Minors under the age of 18 are prohibited from registering as a user of this Website and are not permitted to transact or use the Website.
If you pay for our products or services on our website, the details you are asked to provide will be provided directly to our payment provider over a secure connection.
Shipping Process
All orders are dispatched from Hervy Egypt using an express shipping company, covering all regions in Egypt.
Order Confirmation
After placing your order, you’ll receive a confirmation email with your order number and status updates. To ensure you receive these details, please include your email address when registering your order.
Shipping Costs
Shipping fees are calculated based on your location and the specifics of your order, including the number of items, seller differences, and shipment weight.
Costs may vary for different pieces within the same order.
– The consumer has the right to exchange or return within a period of 14 days from the date of purchase if the item is in its original condition (unused) and in the same original packaging. In accordance with Article 17 of the Consumer Protection Law
– The customer has the right to replace or return the product purchased from the website within 30 days from the date of purchase only in the event of a manufacturing defect in the product based on a technical report from maintenance or approved service centers in accordance with the Consumer Protection Law. If the 30-day period expires, the device will not be replaced or returned for any reason, and in this case the customer must contact customer service 01208888252 to register a maintenance report for devices for which a maintenance report is registered, in accordance with the text of Article 21 of the Consumer Protection Law. .
– When returning or exchanging the product, the carton and packaging materials must be in their original condition, and the product carton must not have been opened or used, and it must have all its contents and be accompanied by all original documents. If there is a gift on the purchase order, it must be returned with the device, and if it is not All attachments will be returned. The request for exchange or return will not be approved. In the event that a purchased product is returned or exchanged and has a discounted price or offer, only what the customer paid will be refunded.
In this case, the product will be replaced and a refund will be collected for the price difference between the models, if any, or the product will be returned and its value refunded after deducting the shipping costs, in accordance with Article 40, paragraphs 1 and 2 of the Consumer Protection Law (the supplier is obligated to refund the amount paid to the customer with the same method of payment, and the consumer will bear the shipping expenses and return the product).
In addition, in the case of electronic payment online via VISA/Master, Vodafone Cash, or Etisalat Cash, administrative expenses of (2.5%) of the device value.
– The original purchase invoice must be attached.
– The amount paid will be refunded using the same payment method.
Defective or Incorrect Items
If you receive an incorrect or defective item, please contact us within 48 hours of receipt so we can resolve the issue promptly.
Return Costs
Shipping, return, or exchange costs are the responsibility of the customer and are non-refundable in case of return.
Delivery Timings
Cairo and Giza:
1 to 3 working days.
Other Governorates:
3 to 5 working days.
Order Cancellation
You may cancel your order at any time. We appreciate your feedback on the cancellation reason to help us improve our services. For prepaid orders, the refund will be processed to your original payment method within 3 to 14 working days.
